FAQ

We've answered some of the questions customers ask most often to make shopping with Marvales easy, clear, and convenient.

Where is Marvales located?

Marvales serves customers throughout the United States through our online store.

Our business address is:

17 Clara Street, Logan Central, QLD 4114, Queensland, Australia

Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States.

How long will it take to receive my order?

Orders are generally processed within 1–2 business days (Monday to Friday).

After processing, shipping typically takes 5–7 business days.

Estimated delivery timeframe: 6–9 business days (Monday to Friday).

Please note that delivery estimates may vary due to weather conditions, carrier delays, or periods of high shipping volume.

Will I receive an order confirmation email?

Yes. Once your order has been successfully placed, a confirmation email will be sent to the email address provided during checkout.

Can I track my order?

Yes. After your order has been shipped, you will receive an email containing your tracking information.

Tracking updates usually become available within 24–48 hours after shipment.

What is Marvales' Return Policy?

Detailed information regarding returns, refunds, and eligibility requirements can be found in our Return & Refund Policy.

The policy explains the return process, applicable conditions, and refund timelines.

How do I request a return?

To initiate a return request, please contact us at:

support@marvales.store

For faster assistance, please include your order number and the reason for your return request.

Are there products that cannot be returned?

Certain items designated as final sale, customized products, or other non-returnable items may not qualify for returns.

Any return restrictions will be clearly stated on the relevant product page before purchase.

Customer Support

If you have any questions, our support team is here to help.

Address: 17 Clara Street, Logan Central, QLD 4114, Queensland, Australia

Phone: +61 450 816 101

Email: support@marvales.store

We are dedicated to providing helpful, timely support and ensuring a smooth shopping experience for every customer.